Refund policy

Return & Refund Policy – DS Zone

Return & Refund Policy

At DS Zone, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition.

  • The product must be returned in its original packaging with all accessories and manuals (if applicable).

  • Proof of purchase or order number is required.

Products that are damaged due to misuse, accidental damage, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items damaged by the customer.

  • Products without original packaging or missing accessories.

  • Clearance, promotional, or final sale items (unless received damaged or defective).

  • Personal use items that cannot be resold for hygiene reasons.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the item and packaging. We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.

  • The refund will be issued using the original payment method where possible.

  • For Cash on Delivery (COD) orders, refunds may be made through bank transfer or another mutually agreed method.

Exchange Policy

We offer replacements for products that are:

  • Defective

  • Damaged during shipping

  • Incorrectly delivered

Replacement requests must be submitted within 7 days of receiving your order.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), DS Zone will cover the return shipping cost.

  • If the return is for any other reason, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

DS Zone
Email: dszone.store@gmail.com
Phone: 03020667550